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Supervisor - Syndicated Deliverable & Product in Troy, MI at J.D. Power

Date Posted: 5/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Troy, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Be where the voice of the consumer meets the value of the brand. At J.D. Power, you’ll be at the heart of commerce, working for a worldwide leader whose intelligence and insights are shaping the way people sell, and the way people buy.

Title: Supervisor, Syndicated Deliverable & Production
Location: Detroit, MI or Westlake Village, CA
Reports to: Director, Syndicated Deliverable & Production

The Role: You will join a newly developed center of excellence (COE) that will manage all syndicated deliverable design and production activities for syndicated studies in the Americas (United States, Canada, Mexico and Brazil) and Europe. The primary duty of the Syndicated Deliverable and Production COE is to design/produce power point presentations and brand scorecards for 80+ syndicated studies across the Automotive, Financial Services, Insurance, Utility, TMT and Diversified industry sectors.

You will work alongside the Director and work with the research and analytical teams to develop new and/or revised presentation and reporting templates to meet J.D. Power’s high standards for data quality, visual impact, and insight delivery.

The Impact: Syndicated deliverable design and production activities are currently de-centralized and dispersed across many different functions/teams. You will partner with the Director to centralize these activities. Our goal is to improve the quality of the deliverables while also modernizing their look and feel. Both these goals must also be achieved while driving greater labor efficiencies and reduced cycle times.

You will be among a small team onshore who will work alongside a larger offshore production unit based in India. You are expected to become a Subject Matter Expert (SME) in this new process and manage a book of cross-vertical syndicated products. The Syndicated Deliverable and Production team will ensure that J.D. Power deliverables are developed or redesigned to meet client needs in a timely manner and ensure that the production is efficient and smooth.

• Coordinate activities performed by an offshore operation tasked with many of the core production elements of graphics production
• Ensure that deliverable designs and executions meet J.D. Power standards
• Develop and document deliverable specifications and artifacts for a group of related studies
• Perform Quality Assurance processes on deliverables to verify accuracy to specifications

• 4+ years of experience in market research and/or related fields. Experience in graphics design and/or production desirable
• Education: Bachelor’s Degree
• Strong organizational skills and high attention to detail
• Intermediate ability to write technical specifications
• Demonstrated intermediate experience using SPSS (or similar statistical software) with a background in survey research highly preferable
• Proficient in MS Office Suite (Power Point, Excel, Word)

The Career Opportunity: Growth opportunities are significant, both within the Global Research division as well as the overall J.D. Power organization. We have a strong desire to promote from within the company; the right individual has numerous avenues to pursue a long career with J.D. Power.

Our Hiring Manager says: “I’m looking for a creative innovator with strong technical skills that can help me transform our syndicated deliverables to better meet the needs of the marketplace. You must be results-driven and have great attention-to-detail and can work in a cross functional/matrixed environment to produce high quality deliverables to meet complex technical standards. The right person for this job will be process-driven and able to manage multiple projects at the same time and still ensure that projects are delivered on time and to specifications.”

Who We Are 

Since 1968, companies around the world have trusted J.D. Power to generate and gather the consumer insights that illuminate and inform business success. At J.D. Power we amplify the voice of the consumer, and help brands improve the value of their products and services. Together, these principles empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. Beyond our proven process, J.D. Power’s strength is its people. They offer diverse disciplines, talents, and expertise, but share one common goal: to generate growth and long-term value for our clients. Our scientists, Ph.D. level statisticians and methodologists, ensure our research meets the highest scientific quality standards and provides advanced statistical support. J.D. Power represents the science of customer satisfaction in any language, to consumers and businesses worldwide


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