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Sr. Director - User Experience Design in Westlake Village, CA at J.D. Power

Date Posted: 2/22/2018

Job Snapshot

Job Description


Be where the voice of the consumer meets the value of the brand. AtJ.D. Power, you’ll be at the heart of commerce, working for a worldwideleader whose intelligence and insights are shaping the way people sell, and theway people buy.

Title:  Sr. Director UX Design

Location: Westlake Village, California

Reports to: Chief Digital Officer

The Role: J.D. Power is in search of an experienced and proven leaderfor its new UX Design global team.  TheUX team will be responsible for the UX and UI design of our Consumer andBusiness product lines.

The Impact: The Senior Directorof User Experience will be in charge of creating the new Global UX team,recruiting new talent into the organization, providing a vision for our designstrategy, engaging with senior executives to increase our understanding ofexperience design, defining tools and standards, and executing at a level ofexcellence that will bring us to par with best-in-class digital companies


  • Grow the team from two to five designers during 2018.  Locations include Los Angeles and Shanghai.
  • Manage the global design team: recruitment, mentoring, budgeting, executive presentations, etc.
  • Engage with business and product owners to integrate user experience design into the current teams. 
  • Work with our AI Innovation Labs in Shanghai and Los Angeles to create interfaces for our new generation of AI products.
  • Manage resources dedicated to product lines, mentor designers, oversee the quality of the work across teams.  Provide leadership on product and design direction.
  • Participate in early phases of product development by leading user insight research and product iteration.
  • Define UX/UI standards aligned with our Brand Strategy.


  • Proven experience in building and managing design teams.
  • Experience working in an agile development process and managing teams across several product streams.
  • Practitioner in UX and UI design.  Strong portfolio on digital design. Proficiency in HTML, CSS, and JavaScript for rapid prototyping.
  • A strong focus on value-driven user-centric design.  Proven ability in gaining user insights and simplifying product experience to deliver value.
  • Ability to present your designs and sell your solutions to various stakeholders
  • Ability to solve problems creatively and effectively
  • Curiosity and desire to learn about our business and market context, and participate in growth and innovation initiatives.

The Career Opportunity: This role will provide an important leadershipin the Digital and AI transformation at J.D. Power.  The Design practice is expected to growsubstantially over the next couple of years.

The Team / The Business: This individual will join the J.D. PowerDigital team, which oversees our Digital and AI transformation, and will workclosely with our Data Science, Innovation and Technology teams.  She/he will also collaborate very closelywith the business units that manage our Consumer and Business product lines.

Who We Are

Since 1968, companies around the world have trusted J.D. Power togenerate and gather the consumer insights that illuminate and inform businesssuccess. At J.D. Power we amplify the voice of the consumer, and help brandsimprove the value of their products and services. Together, these principlesempower everyone in the global commerce ecosystem, enabling better purchasedecisions – and better business results. Beyond our proven process, J.D.Power’s strength is its people. They offer diverse disciplines, talents, andexpertise, but share one common goal: to generate growth and long-term valuefor our clients. Our scientists, Ph.D. level statisticians and methodologists,ensure our research meets the highest scientific quality standards and providesadvanced statistical support. J.D. Power represents the science of customersatisfaction in any language, to consumers and businesses worldwide.


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