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Senior Statistician in Westlake Village, CA at J.D. Power

Date Posted: 3/8/2018

Job Snapshot

Job Description


Be where the voice of the consumer meets the value of the brand. AtJ.D. Power, you’ll be at the heart of commerce, working for a worldwideleader whose intelligence and insights are shaping the way people sell, and theway people buy.

Title:  Senior Statistician

Location: Westlake Village, CA

Reports to: Senior Director, Analytic Center of Excellence


The Role:  As a Sr. Statisticianin the Analytical Center of Excellence, you will analyze and interpret theresults on survey research studies that measure customer satisfaction, providetechnical statistical expertise and programming, and build Excel/SAS macros andother automation tools.  Your job is towork closely with other researchers and scientists in the development ofsampling plans and analysis plans.  Inaddition, you will perform advanced multivariate statistical analysis on surveyand non-survey data and interpret results for business users.  Preferred but not required skills:  Conjoint, Max Diff and related methodologies;Predictive Analytics/Big Data mining and analysis techniques.


The Impact: You will support syndicated studies which address industrylevel consumer needs and serve as customer satisfaction benchmarks in a varietyof industries such as Automotive, Financial Services, Insurance, Energy andTelecom. The outcome of your work will be used by clients to help themunderstand what is important to consumers, how their brand performs relative totheir competition, what their brand needs to do to improve and the financialbenefit of making these improvements.


  • Analysis and Statistical Modeling: Perform multivariate statistical analysis on survey data using SAS. 
  • Conjoint and Max Diff: Design, program and analyze choice modeling studies using Sawtooth.
  • Consultation:  Provide statistical consultation to internal JD Power teams as well as external clients.  Provide interpretation of study results. Provide research/analytical support for new business opportunities.
  • Thought leadership: Working in collaboration with other team members develop, test, interpret and present research on new and innovative approaches, methods or technicians that can we applied to the advancement of our business


  • Masters or PhD in Statistics, Econometrics, Psychology or related social science fields (recent graduates are highly encouraged to apply)
  • Travel, some overtime and weekend work is required as needed.
  • An advanced understanding of Multivariate Statistics, Research Design, Measurement Theory, Attitudinal Research
  • Statistical packages—SAS (preferred), SPSS, R, Sawtooth (preferred)
  • Must be able to work effectively and collaboratively in a team oriented, global, and multi-cultural environment.  

The Career Opportunity:  You willhave the opportunity to work with industry experts to learn how differentindustries are structured and how they leverage consumer information to guideproduct development and service improvements efforts.  You will also have the opportunity tostrengthen your research design and statistical skills by daily exposure tosenior research staff at JD Power.

The Team / The Business:  TheAnalytical Center of Excellence has global responsibility for the researchdesign, analyses planning and execution of all advanced analytics at JDPower.  Additionally, the team isresponsible for establishing and monitoring the adherence of research bestpractices that serve as the basis for quality of all research products at JDPower.  Our role is critical to thesuccess of not only individual studies, but to the strength and credibility ofthe JD Power brand.  You will reportdirectly to the Marketing Sciences Sr. Director and join a team of highlyeducated and enthusiastic researchers and statisticians that collaborateregularly with each other and with other teams across the firm.


Our Hiring Manager says: I’m looking for someone who can work as partof a broader engagement team and can use our data to help companies understandwhat drives customer satisfaction for their industry.  This individual also has to workindependently to create survey content and analyze data using statisticalpackages (SAS, SPSS).  In addition, thisperson will design and program conjoint studies using Sawtooth.  If you’re right for this role, you are aself-starter who is able to develop creative solutions to problems, not beafraid to ask questions as you learn our company’s culture and do it all withenthusiasm.

Who We Are

Since 1968, companies around the world have trusted J.D. Power togenerate and gather the consumer insights that illuminate and inform businesssuccess. At J.D. Power we amplify the voice of the consumer, and help brandsimprove the value of their products and services. Together, these principlesempower everyone in the global commerce ecosystem, enabling better purchasedecisions – and better business results. Beyond our proven process, J.D.Power’s strength is its people. They offer diverse disciplines, talents, andexpertise, but share one common goal: to generate growth and long-term valuefor our clients. Our scientists, Ph.D. level statisticians and methodologists,ensure our research meets the highest scientific quality standards and providesadvanced statistical support. J.D. Power represents the science of customersatisfaction in any language, to consumers and businesses worldwide.


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