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Senior Manager - Automotive Retail in Costa Mesa, CA at J.D. Power

Date Posted: 5/7/2018

Job Snapshot

Job Description


Be where the voice of the consumer meets the value of the brand. AtJ.D. Power, you’ll be at the heart of commerce, working for a worldwideleader whose intelligence and insights are shaping the way people sell, and theway people buy.

Title:  Senior Manager,Automotive Retail

Location: Costa Mesa, CA / Westlake Village, CA / Troy, MI

Reports to: Senior Director, Automotive Retail

The Role:  As a Senior Manager inJ.D. Power’s Automotive Retail practice, you will strive to leverage and furtherdevelop your skill sets to successfully manage projects and financials, conductanalyses, and provide excellent client service, all in the interest ofexceeding practice goals and objectives.  

The Impact: You will work directly with large automotive manufacturers (OEM’s),who maintain some of the biggest retail brands in the world, as well as variousother internal and external business partners and entities.


  • Manage and deliver syndicated studies and proprietary automotive projects for clients
  • Collaborate with team members and across the organization to improve the efficiency, quality, client satisfaction, and profitability of all projects under management
  • Maintain direct interaction with customers to provide world-class client service throughout project lifecycle
  • Use Excel, mTab, SPSS and PowerPoint for data analysis and presentation development
  • Participate in new product development, from inception through market introduction
  • Actively support and enable department to achieve revenue and profitability targets


  • Bachelor's degree from four-year college or university
  • Minimum 5 years of market research, project management or similar experience at an OEM or within the automotive industry
  • Genuine enthusiasm for the automotive industry and a passion for client satisfaction
  • Strong analytical, oral and written communication skills are essential
  • Ability to work within a fast-paced environment with active collaboration among team members
  • Demonstrated experience using Excel, mTAB, SPSS and PowerPoint

The Career Opportunity:  TheSenior Manager role provides ample opportunities to develop a multitude ofbusiness skill sets and earn consideration for career advancement.

The Team / The Business:  JDPower’s Automotive Retail practice is a mission-critical component of thecompany, responsible for the industry-leading Sales Satisfaction Index® (SSI)and Customer Service Index® (CSI) studies, along with numerous proprietaryprojects and other syndicated research studies. 

Our Hiring Manager says: We’re looking fora forward-thinking self-starter who works smart (vs just hard), functions well ina team environment, and can successfully navigate a fast-paced, dynamicmarketplace and workload.  We’re lookingfor someone who takes pride in their work, strives for success, works well withothers, has a sense of humor, and is hungry for performance-based growth andadvancement. 

Who We Are

Since 1968, companies around the world have trusted J.D. Power togenerate and gather the consumer insights that illuminate and inform businesssuccess. At J.D. Power we amplify the voice of the consumer, and help brandsimprove the value of their products and services. Together, these principlesempower everyone in the global commerce ecosystem, enabling better purchasedecisions – and better business results. Beyond our proven process, J.D.Power’s strength is its people. They offer diverse disciplines, talents, andexpertise, but share one common goal: to generate growth and long-term valuefor our clients. Our scientists, Ph.D. level statisticians and methodologists,ensure our research meets the highest scientific quality standards and providesadvanced statistical support. J.D. Power represents the science of customersatisfaction in any language, to consumers and businesses worldwide.


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