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Senior Director - Quality and PMO in Troy, MI at J.D. Power

Date Posted: 3/15/2018

Job Snapshot

  • Employee Type:
  • Location:
    Troy, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Be where the voice of the consumer meets the value of the brand.At J.D. Power, you’ll be at the heart of commerce, working for a worldwideleader whose intelligence and insights are shaping the way people sell, and theway people buy.

Title: Senior Director,Quality and Project Management Operations (PMO)

Location: Troy, Michigan

Reports to: CEO

The Role: TheSenior Director, Quality and Project Management Operations (PMO) is responsiblefor establishing and upgrading internal research production processes andresearch project management. The role will evolve to include enterprise-wideproduct management with the intent of ensuring J.D. Power projects achieve theexpected quality, at the targeted cost, and on schedule. In support of theireffort, the incumbent will establish a core corporate quality assurance systemand team to drive quality improvement at J.D. Power. They will also championcontinuous improvement efforts and defect reduction initiatives to establish aneffective Quality Management System (QMS).  The Senior Director,Quality and PMO will also be responsible for the assignment, development,training, and support of an existing nationwide, geographically dispersed teamof research operations project managers and project coordinators. Corporateinitiatives include, but are not limited to CRM reporting and management,project utilization, statement of work development and project financialmanagement.


  • Initiate and implements quality improvement activities as appropriate (e.g., Kaizen, Six Sigma, lean production) to raise the quality of the company’s product lines.
  • Educates and trains employees as to their impact in the quality management system.
  • Develop, implements, manages and integrates a QMS for research studies.
  • Serves as the primary quality control resource for problem identification, resolution, loss reporting and continuous improvement.
  • Supports concurrent process engineering efforts by participating in design development projects representing quality assurance and the customer.
  • Designs, implements and documents procedures for process control, process improvement, testing and inspection.
  • Establishes and implements metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable managers to make sound product quality decisions.
  • Performs root-cause analysis and other problem solving activities to identify effective corrective actions and process improvements.
  • Establishes collection and analysis systems of statistical data to predict trends that will affect improvement of product quality.
  • Analyzes customers’ product specifications to establish efficient, cost-effective requirements for ease of research operations and reproducibility.
  • Develops quality planning methods for all product lines.
  • Develops process certification standards and assist in process certification.
  • Monitors vendor performance and establish criteria and rating system for critical vendors.
  • Reviews customer purchase orders, contracts and change requests and ensure that the necessary criteria and provisions are included in quality and process plans.
  • Interacts with customers to identify opportunities to improve quality and establish feedback with research operations and development personnel.
  • Oversees calibration and testing programs.
  • Reports to management on quality issues, trends and losses.
  • Reviews suppliers purchase orders and establish supplier quality requirements.
  • Participates in internal and external quality audits.
  • Interfaces with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.
  • Proactively lead PMO delivery and approvals for multiple concurrent Project Managers; track completion of action items; resolve issues of cost, schedule, and quality; and mitigate risk while monitoring financial performance of projects.
  • Lead and direct project managers to deliver project deliverables within scope, on time, within approved budget, and at the target quality level.
  • Partner with the leadership team to secure required resource assignments to execute project tasks.
  • Ensure the PMO negotiates across multiple functions to resolve project conflicts and competing priorities.
  • Communicate as required to meet PMO objectives and goals.
  • Continuously assess PMO based on key metrics to achieving goals.
  • Ensure best practices and project management tools and processes are applied to address unique situations.
  • Influence executive leadership within the business areas to create and maintain alignment around the PMO business objectives, measurable benefits, success criteria, scope, and constraints impacting PMO delivery.
  • Review internal project management processes, make recommendations for process changes, communicate changes with senior leadership and implement appropriate processes.


  • BA/BS degree in Engineering, Business, Information Technology, or a related field (Advanced degree preferred).
  • PMP certification (other applicable Project Management certifications preferred).
  • Six Sigma black-belt certification, or analogous certification, with a proven track record of business performance improvement.
  • 10+ years of experience in a QA systems implementation and management.
  • 5+ years’ experience as a CQE/CQM.
  • 10+ years required of project management experience.
  • 10+ years required of experience in product quality management, information technology or business operations.
  • Have the ability to; lead, influence and persuade, as well as execute mission and hold production team accountable.
  • Analytical mindset with excellent problem-solving skills.
  • Experience in managing several projects simultaneously with varying customers, deadlines, and requirements.
  • Experience with; process improvement, conducting root cause analysis (RCA) and facilitating complex problem solving and assessments across departments.
  • Contract and/or service level management experience desired.
  • Proficient in the use of Word, Excel, PowerPoint, and MS Project.
  • Some travel requirements.

Who We Are

Since 1968, companies around the world have trusted J.D. Power togenerate and gather the consumer insights that illuminate and inform businesssuccess. At J.D. Power we amplify the voice of the consumer, and help brandsimprove the value of their products and services. Together, these principlesempower everyone in the global commerce ecosystem, enabling better purchasedecisions – and better business results. Beyond our proven process, J.D.Power’s strength is its people. They offer diverse disciplines, talents, andexpertise, but share one common goal: to generate growth and long-term valuefor our clients. Our scientists, Ph.D. level statisticians and methodologists,ensure our research meets the highest scientific quality standards and providesadvanced statistical support. J.D. Power represents the science of customersatisfaction in any language, to consumers and businesses worldwide.


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