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Senior Director - Data Acquisition in Westlake Village, CA at J.D. Power

Date Posted: 5/15/2018

Job Snapshot

Job Description

J.D. POWER

Be where the voice of theconsumer meets the value of the brand. At J.D. Power, you’ll be at theheart of commerce, working for a worldwide leader whose intelligence andinsights are shaping the way people sell, and the way people buy.



Title:  SeniorDirector- Survey Sample Acquisition

Location: WestlakeVillage, CA

Reports to: V.P.- Data Science & Consumer Insights



The Role:  Youwill lead the data acquisition strategy and implementation for J.D. Power’scustomer satisfaction survey research based business. Your team is responsiblefor the acquisition of sample using existing approaches and vendors, includingthe sourcing, negotiation and awarding of bids.  In addition, you areresponsible to work closely with the Data Science team to a.) ensure thatincoming sample is of high quality and b.) to investigate and test newmethodologies and sample sources.

The Impact: TheSenior Director of Data Acquisition will lead a team of about 10 direct reportsresponsible for the sourcing and quality of sample for J.D. Power’s surveyresearch based business.  Your initiative and creativity will helpJ.D. Power transform how we engage with the consumer to generate voice of thecustomer data.  

 

Responsibilities:

  • Lead a team of 10 analysts
  • Oversee sourcing of sample (panel, lists, IHS Polk)
  • Oversee print and mail and CATI vendor relationships and operations
  • Partner with Data Science to monitor and measure sample data quality
  • Partner with Data Science to test new QA procedures and poor quality detection measures
  • Partner with Data Science to test new sample sources or data collection methodologies (lead the operational aspects of the testing)

Qualifications:

  • 10+ years of experience in survey market research and/or digital marketing
  • Education: Bachelor’s Degree, with a focus on behavioral sciences (Psychology, Marketing, Economics, Political Science) or Quantitative emphasis (e.g., math, statistics)
  • Advanced knowledge of the online survey sample space—how panels are built and maintained, how consumers are engaged for research online
  • Extensive sourcing experience on the client or vendor side
  • Strong analytic and critical thinking skills
  • Demonstrated ability to “think outside the box” to creatively solve difficult problems
  • Strong communication skills, both written and verbal, with a proven ability to communicate with Senior Executives
  • Proficient in MS Office Suite (Power Point, Excel, Word)

The CareerOpportunity: Senior Director, Data Acquisition growth opportunities aresignificant, both within the Global Research division as well as the overallJ.D. Power organization.  We have a strong desire to promote fromwithin the company; the right individual has numerous avenues to pursue a longcareer with J.D. Power. You will have the opportunity to interface with cuttingedge partners to develop the next generation survey research methods.

The Team / TheBusiness: The Data Acquisition team is high performing and experience teamof field operations and sourcing professionals.  Your team willpartner with our strong Data Science team to take our research approach to thenext level.

Our Hiring Manager says: “I’mlooking for a sampling expert and someone who is a creative, critical thinkerand can demonstrate initiative to try new approaches to engaging the consumer,new survey methodologies and is not afraid to take risks.  The rightperson for this job will be able to educate others—junior staff, our internalbusiness partners and external clients, on how and why people take surveys andhow different methodologies are effective.”


Who We Are

Since 1968, companiesaround the world have trusted J.D. Power to generate and gather the consumerinsights that illuminate and inform business success. At J.D. Power we amplifythe voice of the consumer, and help brands improve the value of their productsand services. Together, these principles empower everyone in the global commerceecosystem, enabling better purchase decisions – and better business results.Beyond our proven process, J.D. Power’s strength is its people. They offerdiverse disciplines, talents, and expertise, but share one common goal: togenerate growth and long-term value for our clients. Our scientists, Ph.D.level statisticians and methodologists, ensure our research meets the highestscientific quality standards and provides advanced statistical support. J.D.Power represents the science of customer satisfaction in any language, toconsumers and businesses worldwide.

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