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Master Scheduler & Planning Manager in Troy, MI at J.D. Power

Date Posted: 5/15/2018

Job Snapshot

Job Description



Be where the voice of the consumer meets thevalue of the brand. At J.D. Power, you’ll be at the heart of commerce,working for a worldwide leader whose intelligence and insights are shaping theway people sell, and the way people buy.

Title:  Master Scheduler &Planning Manager

Location: Troy, MI or WestlakeVillage, CA

Reports to: Senior Director, ProjectManagement Office

The Role:  J.D. Power islooking for an experienced Master Scheduler & Planning Manager to elevatethe company’s operational resource planning and management capabilities. Theideal candidate will have experience with resource management and masterplanning software in a product/services delivery environment. The MasterScheduler & Planning Manager will be responsible for planning and managingoperational resources and schedules to meet customer delivery requirements forJ.D. Power’s core syndicated and proprietary product portfolio (existingportfolio and innovation).

The Impact: J.D. Power’ssyndicated industry benchmarks and proprietary offerings provide clients withan independent, competitive view of the key indicators and drivers of thecustomer satisfaction based on Voice of the Customer data in industries such asAutomotive, Financial Services and Utilities. The benchmarks and actionableinsights that J.D. Power provides help businesses improve customer engagement,increase customer satisfaction and drive growth.


  • Lead demand planning and master scheduling of projects for the market research industry across a broad range of products / services / customer requirements
  • Provide effective communication of the project plan between internal stakeholders - practice, operations and externally with customers in the case of externally shared projects
  • Review new project requests and determines feasible delivery dates based on resource availability. Notify stakeholders of acceptable promise dates for customers.
  • Communicate with operations team in a proactive manner regarding capacity and shift loading to efficiently meet requirements
  • Responsible for regularly forecasting and reforecasting when needed, generating consensus on forecast between key stakeholders. Key inputs will include historical demand trends and real-time inputs to help inform reliable, relevant and timely planning.
  • Work closely with sales and practice to get input on forecast changes/adjustments to limit company’s exposure overloading current resource capacity
  • Monitor and report resource levels within the organization to ensure overall capacity is at acceptable levels
  • Provide meaningful reporting and analysis that interprets data and communicates information that is useful for decision making
  • Work efficiently in fast-paced environment with lots of moving parts while balancing competing priorities
  • Work with all departments and management levels (from executives to operations team members)
  • Complete other projects/tasks assigned by Supervisor/Manager


  • 8+ years of professional experience, 6-10+ years with ERP and/or master planning software in a product/service delivery environment
  • BA/BS required; APICS certification preferred
  • Strong computer skills (especially Excel, ERP/MRP systems)
  • Ability to work well cross-functionally, rapidly gain an understanding of business priorities and drive alignment of resource prioritization
  • Keen business sense, with the ability to find creative business-oriented solutions to customer problems
  • Strong results orientation with proven success working in a fast-paced environment
  • Ability to work independently while also being a strong collaborator
  • Proven skills in communication, time management, problem solving and decision-making


The Team / The Business:  This positionwill be part of J.D. Power's Project Manager Office. In addition to masterplanning, the PMO is responsible for the single point of accountability for thedelivery of projects/services on time, within budget and to standards (projectmanagement), tracking and reporting, quality management and continuousimprovement.

Who We Are

Since 1968, companies around the world havetrusted J.D. Power to generate and gather the consumer insights that illuminateand inform business success. At J.D. Power we amplify the voice of theconsumer, and help brands improve the value of their products and services.Together, these principles empower everyone in the global commerce ecosystem,enabling better purchase decisions – and better business results. Beyond our proven process,J.D. Power’s strength is its people. They offer diverse disciplines, talents,and expertise, but share one common goal: to generate growth and long-termvalue for our clients. Our scientists, Ph.D. level statisticians andmethodologists, ensure our research meets the highest scientific qualitystandards and provides advanced statistical support. J.D. Power represents thescience of customer satisfaction in any language, to consumers and businessesworldwide.


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