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Client Services Manager in Tokyo at J.D. Power

Date Posted: 5/19/2018

Job Snapshot

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    Not Specified
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Job Description

The Role: 
Strengthens the organization’s relationship with existing accounts bydeveloping and executing proactive, creative, and ongoing contact initiatives.Drives continuous service improvement with ultimate goal/focus of revenuegrowth and retention. Develops the strategy, processes and delivery measurementfor service among all functional areas responsible for delivering to thecustomer. May own selected geography / pre-defined set of major accounts. Ownsand manages customer relationship, ensures delivery of great service to theaccount, defines accounts strategy and manages revenue. Accountable forretention of existing revenue and delivery of overall revenue growth.


Key Roles

  • Manages existing business base. Leverages relationships with existing accounts to grow and retain business to meet or exceed sales goals
  • Focuses on retaining business by ensuring a high level of client satisfaction Communicates with clients regarding significant issues and directs their resolution
  • Leverages client feedback to generate integrated client solutions and product enhancements to enhance revenue
  • Maintains relationships with clients to retain revenue and provide proactive/reactive generation of sales leads and business development opportunities
  • Maintains awareness of market and industry trends, reviews all available collateral and develops an understanding of their competitive situation
  • Provides monthly account management and sales reports to sales and business management

Functional and BusinessKnowledge

  • Understanding of the customers’ business to help identify their needs
  • Knowledge of JD Power products and services and how they relate to customers

Problem Solving

  • Understands customer problems and correctly interprets requirements to implement a solution strategy and propose products and services to meet the client’s needs


  • Regularly interacts with internal and external clients

Typical Scope &Impact:

  • Impacts the revenue of the business unit through retention of client accounts and increasing the base of business

Minimum and PreferredEducation:

  • Bachelor’s degree required; MBA degree preferred

Minimum and PreferredExperience/Skills:

  • 3-5 years of sales and marketing experience and broad industry knowledge 


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